Warranty, Return & Refund Policy

At Dotware.com.bd, we prioritize your peace of mind with every purchase. That’s why we’ve designed a clear and fair policy for warranties, returns, and refunds — ensuring your shopping experience is smooth, secure, and satisfactory.

Whether you’re buying gadgets, networking equipment, or electronics, we’ve got your back with genuine warranty coverage, quick replacements, and fast refunds (when applicable).

🔒 Warranty Coverage

We provide the following warranty types based on product category:

  • Brand Warranty – Up to 1 Year (as per manufacturer)
  • Dotware Replacement Warranty – 45 Days
  • Service Warranty – For selected items

Important: Warranty terms begin from the date of purchase, as mentioned on your invoice. All products must be purchased directly from Dotware.com.bd to be eligible.

📋 Return & Refund Policy Summary

Situation

Return Eligible

Refund Eligible

Warranty Type

Notes

Product received is damaged/defective/incorrect/incomplete

✅

✅

Brand/Dotware

Inform us within 24 hrs. Must be unused with original packaging. Share photo/video proof before unboxing.

Wrong product shipped

✅

❌

Exchange

Must be intact & unsealed. Dotware reserves right to reject tampered items.

45 Days Replacement Warranty

✅

❌

Dotware Replacement

Applicable only if not physically damaged or misused. Stock-dependent.

Change of Mind / Compatibility Issue

❌

❌*

N/A

We may help re-sell your item. Refund issued upon resale. Product must be in excellent condition.

Unsealed or Used Product

❌

❌

N/A

Not eligible for any claim.

Product returned in inadequate condition (e.g. missing parts, damaged, modified)

❌

❌

N/A

Warranty/return/refund voided.

Stock or Supplier Issue (post-payment)

✅

✅

N/A

Refunds processed via original payment method. Timeline varies by method.

Resolution via Review Process

✅

✅

Any

Resolution may take 3–15 business days depending on the claim type.

📝 Important Notes

  • To claim warranty, you must provide the original invoice.
  • For any defect claim, send a photo/video before unboxing to validate issues.
  • Products must not be used, opened, or damaged to be eligible for returns.
  • For compatibility issues or change of mind, instant refund is not applicable. However, Dotware may help resell your item and refund upon sale (service fee may apply).
  • Shipping/courier fees, bank/card charges, or third-party deductions are not refundable.
  • Refund processing time depends on the payment method:
    • bKash/Nagad: 3–5 business days
    • Bank Transfer: 3–5 business days
    • Card Payments: 7–15 business days

✅ Our Promise

Dotware.com.bd is committed to delivering only authentic, top-quality products backed by reliable service and transparent support. If your issue qualifies, we’ll offer a refund, exchange, or service solution to ensure your satisfaction.

Need Help?
📞 Call us or 📩 message our support team — available 24/7 to assist you.

Dotware.com.bd – Genuine Tech, Guaranteed Trust.